Disclaimer

Quality and Guarantees: We stand by the quality of our products and will always honor our legal obligations (see Returns/CGAs above). However, to the fullest extent permitted by law, we do not make additional guarantees or warranties beyond those required by law. For example, we do not guarantee that products will meet your personal preferences or expectations beyond the description given, or that the website will be available 100% of the time.

Website availability: Our site is provided on an “as is” and “as available” basis. We may occasionally suspend or withdraw or restrict the availability of all or any part of our site for business or maintenance reasons. We will try to give you notice of any significant downtime.

General Liability Cap: To the extent legally allowed, in no event shall our total liability to you for any and all claims arising from your use of our services or products exceed the amount actually paid by you to us for the product or service in question.

Indirect Damages: We will not be liable for any indirect, consequential, incidental, special, or punitive damages, or any loss of profit, revenue, or data, arising out of or in connection with your use of our website or purchase of products. For example, we are not liable if a delivery being late causes you missed opportunities, or if an allergic reaction occurs because of a material (we list materials but you’re responsible for reading them).

Exceptions: Nothing in these Terms excludes or limits liability that cannot be excluded by law. In New Zealand, that means we do not exclude liability for personal injury or death caused by our negligence, or for fraud, or for any guarantees under the Consumer Guarantees Act that cannot be excluded. If you are a consumer, your statutory rights are not affected. For EU/UK consumers, we do not limit liability for breach of statutory consumer protections to the extent not permissible.

Last updated: 01/07/2025